Privacy Policy
Last updated: 20.04-25
Empowered Coaching (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are registered with the Information Commissioner’s Office (ICO): ZB703605
Contact email: [email protected]
1. What Data We Collect
We collect and store the following types of personal data when you interact with our site, create an account, or purchase a course or digital download:
- Name
- Email address
- Billing address (where applicable)
- Course or product access history
- Optional feedback or survey responses
We do not store payment details directly — these are handled securely by Thinkific and its integrated payment processors (e.g., Stripe or PayPal).
2. How We Use Your Data
We use your personal data to:
Create and manage your account
Deliver digital downloads and courses you’ve purchased
Send you essential service emails (e.g. login info, purchase confirmations, updates)
Respond to customer service enquiries
Provide relevant product or course recommendations (with your consent)
We do not sell or share your personal information with third parties for marketing purposes.
3. Legal Basis for Processing
Under the UK GDPR, we process your data based on:
Contractual necessity (e.g. to deliver your course or product)
Legitimate interests (e.g. to improve our services or respond to queries)
Consent (e.g. for optional newsletters or feedback requests)
You can withdraw consent for non-essential communications at any time.
4. How Your Data Is Stored
Your data is securely stored via Thinkific’s platform, which follows industry-standard encryption and security practices. We also use password-protected systems to access email enquiries and download logs.
5. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (“the right to be forgotten”)
Restrict or object to certain types of processing
Lodge a complaint with the ICO if you’re concerned about how your data is handled
To exercise your rights, contact us at: [email protected]
6. Data Retention
We retain your data for as long as necessary to fulfil the purposes it was collected for, including legal or accounting obligations. If you request account deletion or unsubscribe, we will remove your data within 30 days unless otherwise required by law.
7. Marketing Communications
You will only receive promotional emails if you opt in. You can unsubscribe at any time via the link in our emails or by contacting us directly.
8. Third-Party Services
We use Thinkific to host our courses and manage your user experience. Please refer to Thinkific’s Privacy Policy for details on how they handle data on our behalf.
We may also use:
Stripe or PayPal for secure payment processing
Google Forms or Typeform for feedback surveys (if used, linked individually)
MailerLite or similar (if you sign up to a newsletter)
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Material changes will be communicated via email or highlighted on your dashboard.
If you have any questions or concerns, please contact: